Watch this video to learn the benefits of using Genesys Designer to maximize and improve customer experience in the IVR and all Find out what 1700 consumers and 1300 businesses with roles in customer care, IT and marketing around the globe have to say
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Our real-time reporting solution provides unique insights into your call center Productivity and Occupancy of individual agents or Understanding and using reports Use Reports to create a summary and analyses of interaction, speech, and external metadata. This page describes how to set up and generate reports and what you
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For the final (third) installment of the Reporting and Analytics video series, Matt Lawson sits down with Genesys Cloud PMs, Ryan Genesys University: Scoring a Recording with Interaction Quality Manager The technology behind customer smiles: Cover your customers with Genesys
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情報パスウェイのロードトリップ:Genesys Cloud CXレポートと分析 This is the first installment of three videos that are dedicated to answering your questions around Reporting and Analytics. Genesys PureCloud REPO361 Queues Best time to dial
In this episode, viewers get to meet the community's newest team member Melissa to find out who won our Ideas Lab Contest. Learn how PureCloud makes customer experiences simple and effective for call centers of all sizes. GeneSys 'How To' Video: General and Report Settings
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Reporting lets you see what's going on in your contact center, by providing a suite of tools that gather, aggregate, and format data. GCP GC REP Genesys Cloud Certified Professional – Reporting and Analytics Exam In this second installment of the new Reporting and Analytics Genesys Community video series, host Matt Lawson sits down with
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Real-time alerts and live streaming data enable you to monitor your contact centre across queues, interactions and employee statuses. GCP GC REP Genesys Cloud Certified Professional Reporting and Analytics Exam Part II How to Set Up Participant Data Reports with Genesys Cloud
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Reports - Genesys Documentation Hello everyone, I am curious if there may be any way for the workspace to report further details for surveys to show conversation IDs and Reporting and Analytics Series 3/3 | Genesys Cloud Q&A Show
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Real-time alerts and live streaming data enable you to monitor your contact center across queues, interactions and employee statuses. Genesys Admin Training: Reports & Live Dashboards
This video demonstrates how to run a report using the Interaction Reporter Report Assistant in IC Business Manager. Learn the basics to run any report and see historical information in Interaction Center Business Manager. With the right technology by your side, you'll feel prepared to help your customers handle any hurdle (or hail storm) that might pop