Contact Centre Analytics and Reporting Capabilities Genesys Reporting
Watch this video to learn the benefits of using Genesys Designer to maximize and improve customer experience in the IVR and all Find out what 1700 consumers and 1300 businesses with roles in customer care, IT and marketing around the globe have to say Agent Status Reports - Genesys Cloud CX In this video we cover the basics of using Brightmetrics for dashboards and reporting on the Genesys PureCloud platform. Visit our Contact Center Analytics and Reporting Capabilities | Genesys ...